Job Description

Job Title: Cashier Supervisor Department: Facility Operations Reports to: Assistant Manager, General Manager GENERAL PURPOSE OF JOB: To ensure that all cashiers and front end staff provide a fun, informative, efficient, and exciting racing environment for our customers. ESSENTIAL DUTIES AND RESPONSIBILITIES: · Ensure that all cashier personnel perform their assigned duties safely, effectively, enthusiastically and professionally · Ensure that the daily bathroom check log is completed by all staff members · Coordinate with Assistant and General Managers regarding disciplinary and operational issues · Prepare front desk and café prior to opening · Instruct new customers on race package options, pricing and the general flow. · Maintain an orderly and speedy flow while ensuring great customer service · Supervise ongoing transactions in both the café and front counter while enforcing policies and procedures. · Respond to emergency situations as they arise · Ensure that the front desk, lobby and café areas remain clean and safe environment. · Perform/delegate specific facility cleaning and maintenance duties as assigned by management · Check/perform that closing duties are being performed to secure the front desk and café and prepare for the following day’s operation. · Ensure proper discount/coupon/gift card procedures are implemented, up to date and being followed . · Conduct and supervisor the training of new staff. · Help oversee, maintain and organize the retail and concessions areas. EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively before groups of customers and respond to questions. MATHEMATICAL SKILLS: Ability to add, subtract and manipulate two digit numbers.

Job Description

Job Title: Manager / General Manager Department: Facility Operations Reports to: Regional Manager GENERAL PURPOSE OF JOB: To ensure that the entire staff provides a fun, safe and efficient racing environment for our customers. To provide the means and supplies necessary to operate the facility. Performing staff management duties. ESSENTIAL DUTIES AND RESPONSIBILITIES: · Staffing duties including: recruiting, interviewing, hiring, training, disciplining, and firing · Payroll duties including: confirming written records, correcting punch errors, submitting final timecards · Cash handling duties including preparation of tills, change fund maintenance, and preparation of deposits · Customer interaction and auditing of customer experience · Ensuring that cashier personnel adhere to correct cash handling procedures and sell effectively · Ensuring that track personnel run races safely, efficiently and professionally · Ensuring that mechanic personnel maintain our karts in peak working condition · Ensuring that all staff are strictly adhering to company policies and providing outstanding customer service · Ordering and purchasing operational supplies, concessions, and retail merchandise · Performing operational paperwork duties including safety, accounting and inventory · Writing schedules and employee communications · Corresponding with and providing regular reports to corporate office personnel · Expanding the marketing and promotional presence of K1 · Maintaining the effective operational feasibility of the center · Maintaining the highest standard of facility appearance including storage areas and the parking lot · Coordinate with your regional manager to ensure that all facility maintenance is performed quickly EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or schedule form. LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively before groups of customers and respond to questions. Ability to write routine reports, schedules and correspondence. MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. PHYSICAL DEMANDS: Amount of Time Under 1/3 To Over None 1/3 2/3 2/3 Stand |______|_______|______|___X__| Walk |______|_______|______|___X__| Sit |______|___X___|______|______| Use hands to finger, handle, or feel |______|_______|______|___X__| Reach with hands and arms |______|_______|______|___X__| Climb or balance |______|___X___|______|______| Stoop, kneel, crouch, or crawl |______|___X___|______|______| Talk or hear |______|_______|______|___X__| Taste or smell |______|___X___|______|______| This job requires that weight be lifted or force be exerted. Amount of Time Under 1/3 To Over None 1/3 2/3 2/3 Up to 10 pounds |______|_______|______|___X__| Up to 25 pounds |______|_______|___X__|______| Up to 50 pounds |______|___X___|______|______| More than 50 pounds |______|___X___|______|______| This job has special vision requirements. · Close vision (clear vision at 20 inches or less) · Distance vision (clear vision at 20 feet or more) · Color vision (ability to identify and distinguish colors) · Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point) · Depth perception (three-dimensional vision, ability to judge distances and spatial relationships) Specific job duties that require the physical demands selected above: · Manipulating the position and orientation of racing karts and race track barriers · Utilizing racing flags and instructional signs as tools · Carefully running to assist customers in emergency situations WORK ENVIRONMENT: Work is performed predominantly in an indoor environment that is exposed through openings in the building to the outdoors. The work environment of this job typically has a moderate level of noise SUPERVISORY RESPONSIBILITIES: This is a supervisory position. The GM represents K1 on-site at the facility. It is the responsibility of the GM to ensure that all aspects of facility operation are performed correctly. It is the GM who is held accountable for all lapses in facility performance. All departments and personnel ultimately report to this position including: The Assistant Manager, The Mechanic Manager and all mechanics, the Pit Supervisor and all track personnel, and all cashiers. This position is responsible for between 20 and 40 facility personnel.